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Selling

Guests order from a QR code

How guests scan a QR code on the table, order and pay on their own phone, and how staff see, serve and find those orders on the till.

A guest scans the QR code on their table, sees your menu on their phone, orders and pays there. The paid order lands on the till with its table, and the bong goes to the kitchen. Nothing reaches the kitchen until the payment is through.

Set it up (owner)

  1. In the builder, open Features, How you serve, and switch on Guests order from a QR on the table. With Table service on, there is one code per table, plus one for the counter or the door.
  2. Save and publish.
  3. Press Print the table QR codes, then print, cut and put one on each table. The till can print them too: Settings, QR ordering, Print table codes.
  4. Check which products guests can see: on each product under Products, Where it is sold, tick Guests ordering themselves. Guests only see products with a fixed price above zero.

Guests pay by payment link on Surfboard's secure page. Real payments need the online payment page set up under Go live. Until then the guest's page says it is in test mode and nothing is charged.

What the guest does

  1. Scans the code and taps products, with choices and a note if the shop allows notes.
  2. Chooses Eat in or take away if the shop asks.
  3. Presses Pay and pays on their phone.
  4. Sees Paid. and their number, if the shop uses order numbers. They can open their receipt from the same page.

On the till

At least one till must be open and signed in: it checks for new orders every few seconds and prints the bong for each paid one. A message such as New QR order · Table 4 appears, and the QR orders button on the side shows how many are waiting. On the Tabs screen, tables with a paid order show to serve.

Press QR orders to see:

  • To serve: paid orders nobody has carried out yet. Press Served when it is on the table.
  • Paying now: ordered but not paid. Nothing has gone to the kitchen.
  • Served today: done. Not served after all moves one back.

Use Find an order to search by table, number or dish. For a receipt or a refund, press Receipt / refund on the order. See Refunds.

A guest who says "I ordered but nothing came" is usually under Paying now: the payment did not finish, so nothing was charged and nothing was made.